Arizona, United States
Find El Pollo Loco on E Thomas Rd, Phoenix offering Mexican fast-food featuring fire-grilled chicken, dine-in, drive-thru, and delivery options.
4 / 5
Guest rating
1,229
Reviews
Mexican Restaurant
Cuisine
Arizona
City
$10–20
Price level
Opens at 10:00 AM
El Pollo Loco is a Mexican fast-food restaurant located at 4102 E Thomas Rd, Phoenix, AZ. Known for its fire-grilled chicken and Mexican classics, it offers a casual, quiet dining atmosphere suitable for families, groups, and solo diners.
The menu features a variety of options including chicken meals, burritos, bowls, and small plates with vegetarian and healthier choices available. Services include dine-in, drive-through, delivery, takeout, and catering, designed to accommodate quick visits averaging about 10 minutes.
Signature dishes, shareable plates, and the items regulars keep coming back for.
Grouped by category — each group lists what's available and what isn't at El Pollo Loco.
When El Pollo Loco is open during the week.
Opens at 10:00 AM
Central Arizona, with cafes, shops, and other restaurants within easy walking distance.
A look at the food, the dining room, drinks, and the exterior of El Pollo Loco.
What recent guests say after dining at El Pollo Loco.
Based on 1,229 guest reviews
scott summers
Jun 25, 2026"the flan cake was magnificent, the chicken tasted well marinated, well seasoned, cooked over fire, made us want to take seconds, so it was really delicious, I hope more people know about this beautiful restaurant, thank you."
Golden Order
Jun 01, 2026"I am from Germany and I missed this place so much. Great customer service and the food so always so, so tasty! Thank you so much for your fantastic work. I very much enjoyed it."
Jeff Milton
May 25, 2026"As always, El Pollo Loco never disappoints. The chicken was juicy, and the skin was crispy and tasty! The restaurant was clean, and the staff were quick and professional."
c g
May 01, 2026"Their new Mexican corn salad is very good...but at nearly $1 - it better be. Their chicken is still some of the best in town for a fast food restaurant."
Ron Gaschler
Apr 22, 2026"Always great service at this location on Thomas. The new items are good yet they still have my 2 favorites, the classic chicken burrito and the classic chicken bowl. Its a fast food joint so can't expect ambience lol. I've dined in and done drive thru here many times. Consistently clean and good customer service. Very friendly."
Melanie Kie
Apr 05, 2026"Great chicken avocado bowl, crispy chicken tacos, tostada was more like a taco salad bowl. We watched the chicken being cooked on the grill. They also have grilled chicken and sides like Mac and cheese or mashed potatoes with gravy. Great customer service that was bilingual. Reminded me of eating at my Grandma's house."
Joe Qiao
Mar 16, 2026"The food delivery experience was exceptional! The packaging was pristine, ensuring that the meal arrived in perfect condition. The food itself was outstanding—delicious and flavorful. The chicken was incredibly tender, and there was no risk of any spills or leaks from sauces. The delivery service was impressively fast, and what truly stood out was that the food remained hot throughout the journey; there was no temperature loss by the time it reached my doorstep. This attention to detail, from the cleanliness of the packaging to the timely delivery and the maintenance of food temperature, truly sets this establishment apart. I highly recommend this service for a delightful dining experience right at your doorstep."
Common questions about dining and services at the Mexican fast-food outlet.
Guests can choose dine-in, takeout, drive-through, delivery, or catering services catering to different dining preferences.
The location includes a wheelchair-accessible entrance, parking, restroom, and seating to support accessibility.
The menu features traditional Mexican items like burritos and tostadas alongside chicken meals, vegetarian dishes, and healthy options.
Reservations are not accepted; seating is on a first-come, first-served basis with counter service only.
The restaurant is family-friendly with a dedicated kids’ menu and facilities such as high chairs to accommodate children.
Payments can be made by checks, credit or debit cards, and contactless NFC mobile payments.
Both free parking lot and street parking options are available near the restaurant for customers.
Dogs are permitted in outdoor areas but are not allowed inside the restaurant premises.
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